bm392 Terms & Conditions and Terms of Service Policy

These Terms and Conditions ("Terms and Conditions") form a legal agreement between players ("User" or "you") who use the bm392 website https://bm392.org and its related services ("Service"), and bm392 ("we", "Company").

By accessing this website, registering an account, or using the services, you are considered to have accepted these terms and conditions. If you do not agree to these terms, you must not continue to use the website.

Users must be 21 years of age or older. Anyone under the age of 21 is not permitted to use this service (21+).

1.1 One Account Only

Each player may open only one account on bm392 using their genuine personal details. If multiple accounts from the same person are found, all such accounts may be suspended and closed, and any remaining funds may be forfeited.

1.2 Accurate Information

The name, date of birth, contact details, and payment information provided when registering an account must be accurate and complete. We reserve the right to reject accounts opened with false information.

1.3 Account Security

The password used to access your account is solely the player's own responsibility. Sharing, lending, or transferring it to any third party is strictly prohibited. The company is not responsible for any losses resulting from unauthorised access.

1.4 Inactive Accounts

An account with no activity for 12 consecutive months may be classified as a Dormant Account by the company and may be closed after prior notice.

2.1 Minimum Deposit Amount

The minimum deposit for all services is 5,000 Ks. Available deposit methods are KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer.

2.2 Minimum Withdrawal Amount

The minimum withdrawal amount is 30,000 Ks. After verifying the request, withdrawals are normally processed within 1 hour.

2.3 Payment Method Matching

Players must withdraw using the same payment method they used to deposit. This is enforced as a Same-source Policy to prevent money laundering.

2.4 Payment Failure

The company is not liable for losses caused by technical payment issues (connection interruptions, bank server errors) — however, if you contact customer support promptly when such an issue occurs, we will investigate as best we can.

3.1 Welcome Bonus

Get a 100% bonus on your first deposit — up to 200,000 Ks. Before you can withdraw the bonus, you must meet a wagering requirement of 25x the bonus amount.

Example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus, giving you a balance of 40,000 Ks. You cannot withdraw until you have wagered 20,000 Ks × 25 = 500,000 Ks.

3.2 Bonus Restrictions

• Each bonus offer can only be claimed once.
• Different bonuses cannot be combined at the same time (stacking is not allowed).
• VIP cashback bonuses — Bronze (up to 0.3% weekly), Silver (up to 0.5%), Gold (up to 0.8%) — apply under their respective terms.
• The company reserves the right to modify or discontinue any promotion without prior notice.

3.3 Policy Violations

If bonus abuse, exploiting a bug, or intentionally gaming a bonus is suspected, the company reserves the right to reclaim the bonus funds.

The following actions are strictly prohibited on the bm392 platform:

• Individual or group money laundering attempts
• Opening an account using a false identity (identity fraud)
• Intentional bonus arbitrage
• Exploiting server errors or software bugs to gain unintended advantages
• Renting, selling, or transferring an account to a third party
• Playing using technical tools (bots, scripts, or automated software)
• Any action carried out with malicious intent that could harm the platform

If any such violation is detected, the company reserves the right to close the account without prior notice and forfeit any remaining balance.

All content on the bm392 website — images, designs, software, game technology, translations, and code — is the property of the company or its licensed partners (Licensors).

Users may view this content for personal use only. Distribution, reproduction, or commercial use without the company's prior written consent is prohibited.

Copyright for games provided by third-party game providers belongs to those providers. bm392 acts solely as an intermediary.

How bm392 handles your personal data is fully described in our Privacy Policy. By accepting these terms, you also agree to the Privacy Policy.

We use players' personal data only to meet legal requirements such as Anti-Money Laundering (AML) and Know Your Customer (KYC) checks, and all data is protected with SSL encryption.

To the extent permitted by law, bm392 is not liable for any direct or indirect losses related to the following:

• A player's own losses or missed winnings
• Losses suffered by a third party as a result of a player's actions
• Events beyond our control (connection failures, bank server outages, natural disasters)
• Losses caused by defects in third-party software

Any liability of a player in relation to bm392 must not exceed the amount that player has deposited (current balance).

8.1 Contact Us First

For any issue, the player must first contact us via 24/7 Live Chat or at [email protected] to resolve it. We will do our best to respond and resolve your issue as quickly as possible.

8.2 Decision Confirmation

By using our service, you agree that bm392's decision is final in all matters. However, we will handle fairness-related matters openly and carefully.

9.1 Right to Amend

bm392 reserves the right to amend these terms and conditions unilaterally at any time. Amendments take effect immediately upon publication on the website. If a player continues to use the service after an amendment, they are considered to have accepted the updated terms.

9.2 Right to Suspend Service

The company may suspend or permanently terminate the service, with prior notice, due to technical maintenance, legal changes, or business reasons. In such cases, we will make every effort to return players' genuine funds (excluding bonuses).

bm392 places great importance on responsible gaming to protect the wellbeing of our players. As a support measure, players can request self-imposed gaming limits ("Self-Exclusion") via Live Chat.

• Players must set a personal financial budget before playing
• Students and minors — those under 21 are prohibited from playing
• Every player must understand that gambling is not a way to make money

Visit the Responsible Gaming page for more help and resources.